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Privacy Policy

This Privacy Policy explains how Winz Casino handles personal information when players visit the website, create or use an account, contact support, or otherwise use the available services. It is intended for players in Australia and describes the types of information that may be collected, the purposes for using it, the ways it may be protected, and the choices available to players.

Winz Casino holds a licence issued by the Comoros gaming authority AOFA (reference ALSI-202508056-FI2) and is also licensed by the Tobique Gaming Commission.

Information we may collect

Winz Casino may collect information that players provide directly, information created through use of the website, and information received from service providers where this is necessary for the operation of the account. The information collected depends on the services used, the account activity involved, and the checks that may be required before or during play.

Account and contact information

When a player registers or contacts the site, the information may include their name, date of birth, residential details, email address, telephone details, account login information, and preferences. Players should provide information that is accurate and keep it up to date. Some details may be needed to open, maintain, secure, or support an account.

Verification information

To help confirm a player’s identity, age, location, or eligibility to use the services, the site may handle verification documents and related information. This can include identity documents, proof of address, and information needed to complete customer checks. Verification information is handled for account security, responsible operation, anti-fraud measures, and other checks that may be required.

Payment and transaction information

The site may record information about deposits, withdrawals, gaming activity, account balances, payment methods, transaction dates, transaction amounts, and related communications. Payment providers may process payment details directly. Where appropriate, Winz Casino may receive confirmation or limited transaction information so that payments can be completed, checked, reconciled, and supported.

Technical, device, and usage information

When the website is accessed, technical information may be collected automatically. This may include an internet protocol address, browser type, device type, operating system, language settings, time zone, pages visited, session details, approximate location information, and information about how the website is used. This information can help maintain website performance, identify unusual activity, understand general usage, and improve the player experience.

Communications and support information

If a player contacts customer support or communicates with the site, Winz Casino may keep records of the enquiry, the information provided, and the response. These records help answer questions, investigate issues, verify account ownership, monitor service quality, and maintain a reliable history of account-related communications.

How and why information is used

Personal information is used only for legitimate business, operational, security, and legal purposes connected with providing the services. The purposes may include the following:

  • Creating, administering, and maintaining a player account.
  • Providing access to the website and the available gaming services.
  • Processing deposits, withdrawals, account adjustments, and other transactions.
  • Carrying out identity, age, location, eligibility, and account verification checks.
  • Detecting, preventing, and investigating fraud, money laundering, account misuse, collusion, suspicious activity, and other security risks.
  • Protecting the website, systems, players, and service providers from unauthorised access or harmful activity.
  • Providing customer support, resolving complaints, and responding to requests.
  • Understanding website usage and improving functionality, performance, content, and player experience.
  • Sending service messages, account notices, security alerts, and other communications needed to operate the account.
  • Sending marketing communications where permitted and where the player has provided consent or where another lawful basis applies.
  • Meeting record-keeping, reporting, compliance, legal, and regulatory obligations that apply to the operation of an online gambling service.
  • Enforcing applicable terms, policies, and account rules, and protecting legal rights.

Winz Casino may combine information from different sources where this is reasonably necessary for these purposes. For example, account information may be considered together with transaction records, verification information, device details, and support communications to protect the account and identify unusual activity. Information will not be used in a way that is unrelated to the purposes described here unless the use is permitted or required by law.

Marketing communications

Players may receive promotional or marketing communications if they have agreed to receive them or if the communication is otherwise permitted. Marketing preferences can generally be changed by using the unsubscribe option in a marketing message or by contacting support. Stopping marketing messages will not prevent essential service, security, transaction, or account communications.

Cookies, sharing, and information security

Cookies and similar technologies

Winz Casino may use cookies and similar technologies to help the website function, remember selected settings, maintain sessions, support security, understand website traffic, and improve the services. Some cookies may be essential, while others may support analytics, preferences, or communications. Cookies may also help recognise a returning browser and provide a more consistent experience.

Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect website functionality, account access, preferences, or the availability of some features. Browser settings may also allow players to delete existing cookies and control whether new cookies are accepted.

When information may be shared

Information may be shared with service providers and professional partners that help operate the website and provide services. These may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support providers, analytics services, and professional advisers. These parties should receive only the information needed for their role and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to protect players, the site, or other people; to investigate suspected unlawful or harmful activity; to enforce applicable terms; or to respond to a valid legal, governmental, court, or law-enforcement request. If the business or relevant services change ownership or structure, information may be transferred as part of that change, subject to appropriate privacy protections.

Security

Reasonable technical, organisational, and access controls may be used to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure. Access may be limited to people and providers who need information for their duties. No website, transmission method, or electronic storage system can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details confidential, and contact support promptly if they suspect unauthorised account activity.

International handling

Some service providers or systems used to operate the website may be located outside Australia. Where information is handled in another country, reasonable steps should be taken to protect it and to use it only for appropriate operational, security, support, or legal purposes.

Your privacy rights and data requests

Depending on the circumstances and applicable privacy requirements, players may have rights concerning their personal information. These rights may include asking for access to information held about them, requesting correction of information that is inaccurate or incomplete, asking for deletion of information, and withdrawing consent to marketing communications. A request may be subject to reasonable verification so that information is not disclosed to the wrong person.

How to make a request

To exercise a data right or ask a privacy question, contact support@winzcasino.wtf. Please explain the request clearly and include enough information to help identify the relevant account. Do not send unnecessary sensitive information in an initial message. Winz Casino may ask for additional details to confirm account ownership before completing a request.

  • Access: request a copy or explanation of personal information held about you, where access is available.
  • Correction: ask for inaccurate, outdated, or incomplete account information to be corrected.
  • Deletion: request removal of personal information where there is no continuing reason to retain it.
  • Marketing consent: withdraw consent to promotional communications at any time. This does not affect the lawfulness of marketing sent before consent was withdrawn.

These rights are not absolute. A request may be limited, refused, or delayed where information must be retained for security, fraud prevention, dispute management, legal compliance, record keeping, or another valid purpose. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised, or otherwise handled in accordance with applicable requirements.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices, or applicable requirements. The updated version will be made available on the website. Players should review this page periodically, particularly before continuing to use the services after a material change.

Questions and complaints

Players who have a question, concern, or complaint about the handling of their personal information should contact support@winzcasino.wtf. Providing relevant details, dates, and account information can help the matter be reviewed efficiently. Privacy requests and complaints will be considered in a fair and reasonable manner, subject to account security, legal obligations, and the need to protect confidential information.