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Winz Casino Terms & Conditions

These Terms and Conditions explain the rules that apply to your use of Winz Casino services, website, games and related features. Please read them carefully before creating an account or playing. By accessing or using the service, you confirm that you understand and agree to these terms, as well as any additional rules displayed for particular games, promotions or payment methods.

Winz Casino holds a licence issued by the Comoros gaming authority AOFA (reference ALSI-202508056-FI2) and is also licensed by the Tobique Gaming Commission.

1. General terms and eligibility

These Terms and Conditions form an agreement between you and the operator of Winz Casino. They apply to your access to and use of the website, account services, casino games, promotional offers, payment features and other services made available through the platform. Additional terms may apply to particular games, promotions or services. If there is a conflict, the specific terms shown for that game or offer may apply to that activity.

You must be legally entitled to use online gambling services in the place where you are located. You must meet the applicable minimum age requirement and comply with all laws that apply to you. Winz Casino may restrict access where online gambling is not permitted or where the service is not intended to be available. You are responsible for checking the rules that apply in your location before registering or playing.

You may hold only one account unless Winz Casino has expressly approved another arrangement. An account must be registered in your own name and the information you provide must be accurate, complete and kept up to date. You must not create an account for another person, allow another person to use your account or transfer your account to someone else.

  • You must be the legal age required to gamble in your location.
  • You must use your own payment method or another method that you are authorised to use.
  • You must keep your login details confidential and notify support if you suspect unauthorised access.
  • You must not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
  • You must follow the rules displayed for each game, promotion and payment option.

2. Accounts, verification and security

Winz Casino may ask you to verify your identity, age, address, payment details or source of funds. Verification checks help protect players, prevent fraud and support compliance with applicable requirements. You agree to provide requested information and documents that are genuine, current and readable. Information may be checked using appropriate third-party sources where permitted.

An account may be restricted, suspended or closed while checks are completed. This may also happen where information is incomplete, inconsistent or cannot be verified, or where Winz Casino reasonably suspects a breach of these terms. You should not attempt to open another account or avoid a restriction by using different details.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised use and taken reasonable steps to protect your login details. Do not share passwords, authentication codes or access devices. Winz Casino will not normally be responsible for losses caused by your failure to keep your account secure, except where applicable law provides otherwise.

You may close your account by following the available account or support process. Account closure does not remove obligations that arose before closure. If an account is closed, suspended or self-excluded, you must not try to register or play through another account.

3. Deposits, gameplay and withdrawals

Deposits must be made using an available payment option shown on the website. You confirm that you are authorised to use the selected method and that the funds are yours or are used with the relevant permission. Winz Casino may decline, reverse or delay a transaction where a payment cannot be authorised, appears unusual or requires further review.

You should check all transaction details before confirming a deposit or withdrawal. Processing times can vary depending on the payment method, verification checks, technical conditions and financial institutions involved. Additional rules, fees or minimum and maximum amounts may be displayed at the time of a transaction. You are responsible for any charges imposed by your bank or payment provider.

Games are provided for entertainment. You accept the results produced by the applicable game system, subject to the platform’s technical records and any required investigation. If a game is interrupted by a technical fault, the affected round may be reviewed, cancelled or settled in accordance with the relevant game rules. Winz Casino may correct an obvious error, including an incorrect balance, payout or transaction record.

Withdrawals may be subject to identity, account, payment and responsible gambling checks. Winz Casino may return funds to the original payment method where appropriate or request an alternative method that is in your name. You must not use the service to move funds between people or accounts. Any balance may be reviewed if there is evidence of fraud, misuse, chargeback activity or a breach of these terms.

4. Promotions, bonuses and fair use

Promotions, bonuses, rewards and competitions are subject to the offer-specific terms shown when they are made available. Those terms may explain eligibility, expiry, qualifying activity, wagering or play-through requirements, game restrictions, withdrawal conditions and any applicable limits. You should read the specific terms before accepting an offer.

Unless an offer states otherwise, promotions are intended for one person, one household and one account. Winz Casino may refuse, withdraw or amend an offer where there is a technical error, suspected abuse, multiple participation or conduct intended to obtain an unfair advantage. Any bonus funds or related winnings may be removed where the relevant offer terms have not been met.

You must not use automated software, bots, scripts, collusion, coordinated play, manipulation of game features or any other method designed to interfere with fair play. You must also not exploit an error or vulnerability. If you identify a possible error, stop using the affected feature and report it through the available support channel.

  • Only participate in offers for which you are eligible.
  • Review the expiry date and qualifying requirements before accepting a promotion.
  • Do not claim an offer more than once where the terms allow only one claim.
  • Do not use another person’s account or payment method to obtain a promotional benefit.
  • Accept that an offer may be withdrawn or corrected where required by law or because of an error.

5. Responsible gambling, privacy and complaints

Gambling should be treated as entertainment and not as a way to make money or recover losses. Only gamble with funds you can afford to lose. You can use the responsible gambling tools and support options made available through the website, which may include deposit controls, activity information, time reminders, cooling-off periods and self-exclusion. Limits should be selected carefully because changes may not take effect immediately.

If gambling is becoming difficult to control, stop playing and seek independent support. You can ask Winz Casino to provide information about available safer gambling options. Self-exclusion is intended to prevent access for the selected period, and you must not attempt to bypass it by creating or using another account.

Personal information is handled in accordance with the applicable privacy notice. This may include information used to operate your account, process payments, verify identity, prevent fraud, meet legal obligations, provide support and improve the service. By using the platform, you acknowledge that relevant information may be shared with service providers, payment partners, verification providers or authorities where permitted or required.

If you have a question or believe there is a problem with your account, transaction or game result, raise it through the available support channel as soon as possible. Include enough information for the issue to be reviewed, but do not send passwords or unnecessary sensitive information. Complaints are assessed fairly using relevant records and applicable rules. If you are dissatisfied with the outcome, you may ask for information about any further review or external process available in your circumstances.