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Responsible Gaming

Winz Casino is committed to supporting a safe, balanced and responsible gambling experience. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, take a moment to understand the risks, set personal limits and decide what you can comfortably afford to lose.

Winz Casino holds a licence issued by the Comoros gaming authority AOFA (reference ALSI-202508056-FI2) and is also licensed by the Tobique Gaming Commission.

Gamble responsibly

Gambling can be enjoyable when it is kept within reasonable limits. It can also become harmful when it starts to affect your finances, relationships, work, studies, health or daily routines. Responsible gambling means making informed choices, staying aware of how much time and money you spend, and being prepared to stop when gambling is no longer enjoyable.

There is no guaranteed way to win. Casino games are based on chance, and previous results do not determine future outcomes. A win does not mean that another win is more likely, while a loss does not mean that a win is due. Avoid chasing losses, borrowing money to gamble or increasing your stakes to try to recover money.

  • Only gamble with money you can afford to lose after essential living costs have been paid.
  • Set a spending limit before you begin and keep to it.
  • Set a time limit and take regular breaks away from gambling.
  • Do not gamble when you are upset, under the influence of alcohol or drugs, or trying to escape personal problems.
  • Treat gambling payments as entertainment spending, not as an investment.
  • Never borrow money, use essential household funds or sell possessions to continue gambling.
  • Do not rely on gambling winnings to pay bills, rent, debts or other financial commitments.
  • Keep gambling separate from your everyday budget and check your spending regularly.

If gambling stops feeling like a choice, or if you are finding it difficult to follow your own limits, take a break and seek support. Asking for help early can make it easier to regain control.

Recognise the warning signs

Problem gambling can develop gradually, and different people may experience different warning signs. Changes in behaviour, mood, finances or relationships may indicate that gambling is becoming harmful. You may wish to speak with someone you trust or a qualified support service if any of the following apply to you:

  • You spend more time or money gambling than you planned.
  • You regularly think about gambling, including when you are working, studying or spending time with family.
  • You increase your bets or play for longer to achieve the same excitement.
  • You feel restless, irritable or anxious when you try to reduce or stop gambling.
  • You chase losses by returning to gamble more in an attempt to win back money.
  • You hide or minimise how much time or money you spend gambling.
  • You borrow money, miss payments or experience financial stress because of gambling.
  • You argue with family, friends or colleagues about your gambling.
  • You neglect work, study, health, sleep or other responsibilities.
  • You use gambling to cope with stress, loneliness, sadness, anger or other difficult feelings.
  • You feel guilt, shame or regret after gambling but continue to play.
  • You have tried to stop or cut back and have been unable to do so.

You do not need to wait until a problem becomes serious before asking for assistance. A confidential conversation with a trusted person or a professional support service can help you review your options and create a plan that suits your circumstances.

Tools to help you stay in control

Planning ahead can help you maintain control of your gambling. Use the responsible gambling features available through your account or contact the site support team to ask what options may be available. Features and settings may vary, so review the information shown in your account and consider which controls are appropriate for you.

Deposit, loss and spending limits

Where available, set a limit on the amount you can deposit or spend over a selected period. Choose an amount based on your personal budget rather than your preferred level of play. A limit should be low enough that reaching it will not affect essential costs or cause financial stress. Monitor your transactions and do not treat an increased limit as a solution to previous losses.

Time reminders and breaks

Use time reminders or schedule regular breaks where these features are available. Step away from your device, review how long you have played and check how much you have spent. Consider setting a personal rule to stop after a particular period, regardless of whether you are winning or losing.

Temporary breaks and self-exclusion

If you need distance from gambling, consider using a temporary break or self-exclusion option. Self-exclusion is a formal request to prevent or restrict access to an account for a selected period or until further review, depending on the option available. During a break or self-exclusion, do not create another account or try to bypass the restriction. If you want to stop gambling, ask the site support team about the available process.

Account and payment safety

Keep your account details secure and do not allow another person to use your account. Make sure you understand each transaction before confirming it, and review your account history regularly. If you notice activity that you do not recognise, stop using the account and raise the issue through the available support channels.

Support, age restrictions and immediate help

Gambling is for adults only. Do not allow children or other unauthorised people to access your account, device or payment methods. Keep login details private, use available device controls and log out when you have finished. Adults should avoid gambling in front of children and should not involve minors in gambling activities.

If you are concerned about your gambling, speak with someone you trust and consider contacting an independent gambling support service in Australia. These services may provide confidential information, counselling, financial guidance and support for family members affected by another person’s gambling. You can also discuss your options with a qualified health professional or financial counsellor.

If gambling has contributed to serious financial pressure, do not take out further credit or make rushed financial decisions. Consider contacting a registered financial counsellor for guidance about budgeting, debts and practical next steps. Support is also available for partners, relatives and friends who are affected by someone else’s gambling.

If you feel overwhelmed, at risk of harming yourself or unable to stay safe, seek urgent help through local emergency services or a crisis support service in Australia. Your immediate safety is more important than any gambling account, balance or loss.

Responsible gambling information is provided for general guidance and does not replace professional advice. Gambling laws, support services and account controls may change, and availability can depend on your location and circumstances. Review the responsible gambling information on this site, use the controls available to you and contact the site support team if you need help understanding an account restriction or self-exclusion request.